At Eversend (Fintech):
<aside> 🤩
Reduced first-contact resolution time by 30%.
Boosted CSAT by 25% through better workflows & training.
Led a team of support reps, using data to uncover customer pain points and guide product improvements. </aside>
At Lendastack Technologies— SaaS Startup
<aside> 🤩
Built scalable support systems for cloud-based financial services.
Implemented CX processes that aligned with product development and operations. </aside>
Product Management Experience:
<aside> 🤩