At Eversend (Fintech):

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• Reduced first-contact resolution time by 30%.

• Boosted CSAT by 25% through better workflows & training.

• Led a team of support reps, using data to uncover customer pain points and guide product improvements. </aside>

At Lendastack Technologies— SaaS Startup

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• Built scalable support systems for cloud-based financial services.

• Implemented CX processes that aligned with product development and operations. </aside>

Product Management Experience:

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• Worked on projects across fintech, logistics, and mental health.
• Defined product vision, roadmaps, and user-centric solutions. </aside>